6 “Must Do, Can’t Fail” ChatGPT Magic Prompts to Catapult You and Your Team Move From Great-2-Greater in a Dynamic, Complex and Chaotic Health System (Part 3/3)

Blip-Zip Executive Summary

Are you feeling stuck in healthcare’s “good enough” zone? Embrace AI’s power with ChatGPT! This article reveals 6 “magic prompts” to skyrocket your leadership, from crafting inspiring visions to navigating change and fostering innovation. Take advantage of healthcare’s Great-2-Greater leap!

Blip-Zip Takeaways

• Master change with ChatGPT: From vision-building to implementation, unleash AI’s power for smooth healthcare transformation.
• Spark innovation: Foster diverse perspectives and embrace disruptive ideas using ChatGPT prompts for a culture of continuous improvement.
• Lead with evidence: Leverage ChatGPT to analyze data, make informed decisions, and drive healthcare to new heights.

Keywords

Healthcare leadership, ChatGPT, Strategic health leadership (SHELDR), Healthcare transformation, Change management

Bonus Alert!

Two future articles on Chain of Thought prompting and an article in a playbook will contain questions, learning activities, and a seminar outline designed to help leaders and educators start the discussion on how to use ChatGPT to be better leaders. Stay Tuned!

Introduction – Let’s Go From Good to Great to Great-2-Greater with AI and ChatGPT

Remember the book, Good to Great and Kotter’s burning platform? The ability to lead change isn’t just an asset; it’s the key to thriving. For example, health systems, social care services, and health plans are teaming up to address the social drivers and determinants of health (SDOH). Are you involved?

If you find yourself merely surviving, a shift is imperative, or failure is likely. Strategic-minded leader development using the Skill-Will Matrix in an era of AI and using ChatGPT is a must-do, can’t fail action. Whether at the helm of a small group, an organization, a strategic initiative, a community-wide effort, or engaged in personal development, mastering the art of strategizing—assessing, planning, and crucially, sustaining change—is paramount.

Today, we live in an era of AI and still have the same “wicked” health system transformation problems. In Part 1/3 of my series, I introduced how AI will transform leadership and leader development—SHIFT HAPPENED! In Part 2/3, I urged strategic health leaders and aspiring SHELDRs to embrace AI, beginning with Chat GPT. We (and you) can go from Great-2-Greater with AI and ChatGPT.

Leading Change is Pivotal In An Era of AI

Justin Mecham’s infographic serves as a playbook, providing a foundational guide and prompting deeper exploration for specific scenarios, such as developing strategy execution strategies to leverage the social determinants of health (SDOH). Many other examples exist, too. This infographic provides a concise summary of the methods. You can Google more information on each of them. The new game changer, Artificial Intelligence (AI), emerges as the latest beacon for change implementation, particularly in the health and human service sector.

With the potential to revolutionize clinical decision-making and enhance patient outcomes, AI presents a shiny promise. However, recent years have witnessed numerous AI setbacks and failures in US hospitals. UCSF’s AI-based triage algorithm, inadvertently biased against Black patients, and Mount Sinai Hospital’s AI-driven sepsis diagnosis causing false alerts exemplify the challenges. Kaiser Permanente’s AI-based drug recommendation algorithms further underscore the imperative for clinician control.

Why? The answer lies in the substantial risk of AI project failure. Common reasons for failure, from time pressures and management and inadequate planning to unrealistic expectations and oversight of practical and ethical considerations, highlight the complexities involved. This is where the emphasis on preplanning and sustainability becomes critical. It’s also where ChatGPT can become your friend.

Without proper strategic thinking and groundwork, rushing into initiatives can lead to unforeseen challenges and resistance. Ensuring fairness, balancing sensitivity and specificity, providing clinical control, and continuously assessing algorithm performance are imperative to mitigate AI failures. This necessitates a robust change management framework and process. It also requires a commitment to build the use of AI and ChatGPT into your daily routine.

Let The New 80/20 Rule And ChatGPT To Guide You

There’s too much at stake these days! Learning from failure is good. But moving from Great-2-Greater, proper planning and a framework for change is the cornerstone for improvement. Better yet, reframing your approach, such as flipping the 80/20 rule by using, requires a mind shift.

In my recent article, I explain that the 80/20 rule and ChatGPT are not merely tools but game-changers for strategic health organizational leaders. It is possible to accomplish more with fewer resources if you prioritize with a ruthless approach, unleash your creativity with artificial intelligence, and execute excellently using ChatGPT. This will leave a lasting impact on the health and well-being of your community.

AI and ChatGPT can help you and your team jumpstart a project or initiative. Analyzing root causes, addressing concerns from multiple perspectives, and incorporating feedback into innovative approaches are pivotal to enhancing and sustaining health system change.

To Challenge the Status Quo, Ask Yourself These Questions

In an earlier article, I challenged you with a Question: Do You Want to Unlock Your Strategic Leadership Potential? Books on Asking the Right Questions or Questions (ATRQ) in the context of health, social services, and healthcare do not exist, or minimal attention is given to the context and process of communicating, listening, or deciding. However, successful health leadership is about more than knowing all the answers. Inherent in this process is learning to ask the right question or questions (ATRQ), actively listening to answers, engaging others, and making decisions for beneficial outcomes.

Now, I’m circling back to challenge you with these questions about using ChatGPT as your assistant.

1. Integrating AI into SHELDR: How can AI tools like ChatGPT seamlessly blend with our strategic leadership approach to enhance effectiveness?
2. AI-powered Competency Improvement: Which SHELDR competencies benefit most from ChatGPT, and how can we implement these improvements?
3. Crafting a Vision with ChatGPT: Can ChatGPT assist in setting and recalibrating a compelling vision for our organization? What are the benefits of having an inspiring vision?
4. AI for Enhanced Communication: How can AI tools like ChatGPT improve clarity and conciseness, and why is this crucial for leadership effectiveness?
5. Maintaining Perspective with AI: Can ChatGPT support us in remaining calm and resilient during challenging times, mitigating stress and irritability?

While leadership doesn’t solely rely on having all the answers, asking the right questions plays a crucial role. Here are five critical questions about integrating ChatGPT, an AI personal assistant, into your healthcare leadership and leader development strategy. By asking these questions and exploring the answers, you can unlock the potential of ChatGPT and AI to elevate your strategic leadership impact.

Must Do, Cant Fail Foot Stomp for ChatGPT and Use of Prompts

Now, what exactly are you holding out for? Today is the day to begin playing this brand-new leadership game! While ChatGPT can generate human-like responses to a wide range of queries and healthcare applications such as those in this video, it is an ideal tool for leadership applications as a personalized coach and consultant.

Prompts can be developed for each component to help you achieve success. For example, by shifting your 80/20 rule mindset and exploring the possibilities with ChatGPT to get you unstuck or over the procrastination hump, you can develop prompts for the following from the Forbes article: Revolutionizing Healthcare: The Top 14 Uses Of ChatGPT In Medicine And Wellness.

1. Ideas on how to improve patient engagement. Generate a list of potential initiatives, such as implementing a new patient portal, offering telehealth services, or providing more personalized care.
2. Help develop a strategy for reducing healthcare costs. Identify areas for savings, such as negotiating better prices with suppliers or reducing unnecessary administrative expenses.
3. Evaluate a new healthcare technology such as digital health. Please provide information on the potential benefits and risks of the technology, as well as case studies of other healthcare organizations that have implemented it.
4. Develop a presentation on the future of healthcare. Generate talking points and slides that highlight key trends and developments.
5. Talent management. Save time researching how to handle employee feedback, write performance reviews, and draft recommendation letters.

It is important to note that ChatGPT is a tool and not a replacement for human judgment. Strategic healthcare leaders should always carefully consider the output of ChatGPT before making any decisions. However, ChatGPT can be a valuable asset for strategic healthcare leaders who want to improve their skills and make better decisions.

But Wait, Here are 6 Magic Prompts You’ve Been Waiting For!

You will only go from GREAT-2-GREATER if you shift your perspective, adapt, and lead by example. While ChatGPT won’t solve today’s health system transformation challenges, it can help overcome procrastination, offer alternative ideas, provide talking points for an upcoming meeting, and offer insight.

Here are specific examples with links to background information using SHELDR competencies and ChatGPT to develop a prompt. These “Magic Prompts” may need to be broken down into separate parts; you can do this by designing a sequence of well-crafted chain of thought (COT) prompts to enhance the conversation or results. We will save that for a future article.

This table presents six magic prompts designed to help strategic health leaders (SHELDRs) navigate various challenges and opportunities within the healthcare system. Each prompt includes a scenario, a specific goal or objective, and a suggested prompt to guide ChatGPT in generating relevant solutions.

Table: Magic Prompts

Magic Prompt Scenario	Actual Prompt
Magic Prompt #1: Vision and Direction: Strategic health leaders develop a clear vision for the healthcare system’s future, aligning it with the organization’s mission and goals. They set the strategic direction for healthcare transformation, defining what the system should look like and what outcomes should be achieved. Example: Reduce the prevalence of diabetes in the community.	“Design a comprehensive and actionable strategic plan to reduce the prevalence of diabetes in our community significantly. Your plan should encompass a clear vision for the future of our healthcare system, aligned with our organization’s mission and goals. Define the strategic direction for healthcare transformation, outline what the system should look like in the coming years, and specify the measurable outcomes that need to be achieved. To realize this vision, consider integrating various healthcare services, prevention programs, and community engagement initiatives. Please present your plan with specific strategies, milestones, and metrics for success.”
Magic Prompt #2: Change Management: SHELDR requires healthcare system change leadership and management. Healthcare leaders must identify areas for improvement, develop change strategies, and navigate the complexities of changing delivery, policies, and practices. Example: Value-Based Care.	“To help members across organization silos and social services organizations transition to the Centers for Medicare and Medicaid Services (CMS) value-based reimbursement program, propose a comprehensive change management strategy that emphasizes SHELDR’s change management principles. Determine the reimbursement system’s main weaknesses and create change strategies. Explain the challenges of adapting healthcare delivery, policies, and practices to CMS’s value-based reimbursement model. Your strategy should include communication, collaboration, training, and stakeholder engagement. Provide a roadmap with specific steps, timelines, and performance metrics to measure the success of this transition. Your goal is to ensure that members across organization silos and social services organizations can seamlessly adapt to the CMS value-based reimbursement program and continue providing high-quality care while achieving financial goals.”
Magic Prompt #3: Integration and Coordination: Hospitals, clinics, insurers, and public health agencies are often involved in complex healthcare systems. SHELDR leaders must encourage collaboration and integration between these entities to improve care and outcomes. Example: Accountable Community Health Model	“As a SHELDR, you must promote collaboration and integration among hospitals, clinics, insurers, and public health agencies to improve care and outcomes. Establish a framework for an accountable community health system that integrates traditional healthcare providers and community-based mental health and social services organizations. Define the roles, responsibilities, and partnerships needed to succeed. Identify areas where collaboration and integration can improve community health, resilience, and wellness the most. Highlight the challenges and complexities of aligning these diverse entities and offer solutions. Discuss how data sharing, interoperability, and standardized care protocols will improve patient outcomes and community health by facilitating seamless care coordination. To lead the transformation of healthcare delivery to improve health, resilience, and wellness through a well-integrated and accountable community health system, provide a phased implementation roadmap that considers timeline, resource allocation, and performance metrics.”
Magic Prompt #4: Innovation and Adaptation: SHELDR promotes innovation and adapts to changing healthcare needs and technologies. Leaders must proactively find ways to improve and adjust as circumstances change. Example: Psychological Safety of Healthcare Staff.	“As a strategic health leader, you must encourage innovation and adapt to changing healthcare needs and technologies by identifying areas for improvement and being flexible. Please explain how you will encourage people from different backgrounds, experiences, and perspectives to contribute their ideas and insights to the organization. Emphasize the value of diverse teams in creating innovative solutions. Discuss how you will create psychologically safe environments where team members can share disruptive innovation and technology ideas, even if they challenge norms. Address how leadership sets the tone for open dialogue and risk-taking. Discuss how innovation platforms, mentorship programs, and cross-functional collaboration can foster ideation and innovation in line with our organization’s mission and goals. Provide a framework for identifying and assessing disruptive innovation and technology ideas, including feasibility, impact, and resource needs. Explain how promising ideas will be supported and incubated. Finally, propose a monitoring and feedback system to track innovation projects and evaluate their results to create a culture of innovation that adapts to the changing healthcare landscape and actively seeks disruptive ideas to improve healthcare.”
Magic Prompt #5: Communication and Stakeholder Engagement: Effective communication and engagement with stakeholders, including patients, healthcare professionals, policymakers, and the public, are essential for SHELDR. Leaders must build trust and support for the transformation and integration efforts. Example: Playbook for Healthy Housing	“As a hospital CEO, you’ve identified that poor and unhealthy housing conditions in our community contribute to health issues affecting our patients and community members. Strategic health leadership requires effective communication and stakeholder engagement, including county commissioners. Your goal is to build trust and support for addressing these issues. Prepare a compelling presentation for the county commissioner meeting on how poor housing conditions affect our community’s health and well-being, using data and case studies. Show how housing affects healthcare outcomes. Explain how a collaborative and multi-faceted approach with local government, housing authorities, and public health agencies to improve community housing conditions aligns with the hospital’s mission and goals and benefits the healthcare system and the community. Consider how to persuade county commissioners, key policymakers in this context, and other stakeholders attending the meeting to support these efforts. Your goal is to garner the necessary backing to address poor housing conditions and improve community health.”
Magic Prompt #6: Data and Evidence-Based Decision-Making: SHELDR leaders make data-driven decisions and use evidence-based practices to ensure the healthcare system’s transformation and integration efforts are grounded in the best available knowledge and research. Example:  Improving Patient Safety with Predictive Analytics	“As a strategic health leader, your decisions should be data-driven and based on the best available knowledge and research to ensure patient safety and well-being. Develop a strategic plan for implementing predictive analytics and artificial intelligence (AI) in our healthcare system to proactively identify potential patient safety near misses, harm events, and preventable patient deaths. Explain how predictive analytics and AI technologies will be integrated into our healthcare processes, including the data sources, algorithms, and models used to analyze patient data and identify safety issues. Stress the importance of evidence-based practices in selecting and fine-tuning these technologies. Discuss the real-time predictive analytics and AI systems that will prevent safety events and the feedback loops and mechanisms for healthcare professionals to address potential issues. Explain how healthcare professionals and staff will be trained, collaborate, and act on predictive alerts in this new system. Ensure patient privacy and compliance with regulations. Finally, provide a roadmap for the phased implementation of these technologies and define measurable KPIs to track the initiative’s effectiveness and safety improvements. Your goal is to lead the healthcare system toward data-driven, evidence-based patient safety and harm prevention.”

These magic prompts offer SHELDRs a starting point for tackling complex scenarios in healthcare transformation. Using ChatGPT with clear and specific prompts, leaders can gain valuable insights, generate innovative solutions, and make data-driven decisions to improve healthcare delivery, outcomes, and community well-being. Adapt and personalize these prompts to fit your specific context and goals.

Conclusion and Insights

The risks associated with change, particularly in the era of AI implementation, can be mitigated through meticulous preparation. Justin’s Leading Change guide offers a valuable resource. Emphasizing sustainability is vital, and within these strategies, there are numerous frameworks. The intention isn’t to use them all but to discern and implement what works best for each unique situation.

Leading change is an art; mastering it requires a strategic mindset, adaptability, and commitment to learning and improvement. Kotter would be proud!

This brief article should “prompt” you to consider ChatGPT as a personal coach for various situations. SHELDR is a customized strategic health leadership model for healthcare’s unique challenges and complexities. It includes leadership practices that change, integrate, and improve healthcare quality, accessibility, and efficiency.

This article’s examples can help you become a better SHELDR by inspiring a vision, improving communication, staying perspective during tough times, getting more from your team, and improving self-awareness.

By embracing “magic prompts” and tailoring them to their specific context, SHELDRs can unlock their potential to lead transformation, build trust, and create a more effective and equitable healthcare system for all. Ask ChatGPT for tips to improve your leadership for your organization. Get some ideas. Get unstuck. Find the gap between your current and desired state with these prompts. 

Take the risk and try ChatGPT today to develop or improve your SHELDR competencies and effectiveness. It’s all in the magic of the prompt!

Deep Dive Discussion Questions

1. Reflecting on the Great-2-Greater Leap: How does your current leadership approach align with the concepts of “Good to Great” and “Great-2-Greater”? What specific areas do you see potential for improvement using AI and ChatGPT?
2. The Future of Leadership Development: How do you envision AI and tools like ChatGPT shaping the future of leadership development and training programs? What are the potential benefits and challenges to consider?
3. Shifting the 80/20 Rule: Have you ever felt stuck in a leadership rut or hindered by the traditional 80/20 rule? How could using ChatGPT with strategic prompts help you overcome these challenges and achieve greater efficiency and impact?
4. Shifting the mindset: How can we move beyond the “good enough” mentality and embrace the potential for continuous improvement in healthcare? What are some specific examples of how ChatGPT could be used to facilitate this shift?
5. Leading through change: What are your biggest challenges in leading change initiatives within your organization? How could ChatGPT help you overcome these challenges and navigate the complexities of change management?
6. Unlocking innovation: How can we create a culture of innovation within our healthcare systems that encourages diverse perspectives and embraces disruptive ideas? How could ChatGPT be used to foster this culture and generate new ideas for improving healthcare delivery?
7. Data-driven decision-making: How can we leverage data and analytics to make more informed decisions about healthcare? How could ChatGPT be used to analyze data, identify trends, and make recommendations for improvement?
8. Building trust and collaboration: How can we build trust and collaboration among stakeholders in the healthcare system, including patients, providers, and policymakers? How could ChatGPT facilitate communication and engagement between these different groups?

Professional Development and Learning Activities

1. Applying the “Magic Prompts”: Select one of the provided “Magic Prompts” that resonates most with your current challenge. Craft a specific and tailored prompt for ChatGPT based on your chosen scenario and desired outcome. Discuss how you would utilize the generated insights to move forward.
2. Team Meeting: Organize a team meeting focused on brainstorming potential applications of ChatGPT for your organization. Divide the team into small groups and assign each group a specific challenge or opportunity to address. Use ChatGPT to generate ideas and solutions and then discuss the results as a team.
3. Seminar: Attend a seminar or workshop on the use of AI in healthcare leadership. Learn about the latest trends and best practices, and network with other leaders exploring AI’s potential.
4. Online Course: Take an online course on ChatGPT or other AI tools for healthcare. This will give you a deeper understanding of the technology and how to use it effectively in your work.

References

1. Website: ChatGPT. https://openai.com/blog/chatgpt
2. Article: Kaiser Permanente. (2023, January 19). Kaiser Permanente scales back the use of AI-based drug recommendation algorithms. https://www.ama-assn.org/practice-management/digital/kaiser-permanente-s-ai-approach-puts-patients-and-doctors-firstBook: Good to Great by Jim Collins (2001)
3. Article: Revolutionizing Healthcare: The Top 14 Uses Of ChatGPT In Medicine And Wellness by Forbes (2023)
4. Article: UCSF Health. (2020, October 23). The study finds that AI-based triage algorithms are inadvertently biased against black patients. https://news.ucsc.edu/2023/08/t2iat.html
5. Video: What’s Next For ChatGPT in Healthcare? – The Medical Futurist
6. Website: Justin Mecham’s Leading Change Infographic (https://www.linkedin.com/posts/business-infographics_successfully-leading-change-follow-justin-activity-7143571304082825216-NFFD)